FAQs
Where can I find the admin QR code?
The Admin QR Code can be found at: Event -> Check In-> Admin QR Code
Is there an app for check in?
For chek in, you'll need a QR code scanner app. You can use any QR scanner that recognizes and automatically opens a URL. We recommend 'QR Scanner - Fast Scan' by Sabrina Holzer for iPhone and 'QR Scanner' by QR Scan Team for Android.
How to check in companions one by one?
To be able to check in escorts individually, please remove the checkmark: Edit registration -> Instant checkin ticket scan
How can I add a comment for checkin?
You can add an entry for each participant at: Participants -> Action -> Check In-> Comment for Check in. The comment will be displayed when scanning the ticket.
How can I block a ticket?
You can lock a ticket in which you either:
  • Regenerate the token under Contact -> (Name) -> Regenerate Token
  • Delete the invitation
  • Delete the contact
How to check in a participant who has not accepted or is not in the system at all?
Not accepted -> check the box next to 'Allow chekc in for participant that have not accepted'.
Not available -> you create the contact as admin and assign it to the event.
How can I check in and check out a participant multiple times with the same ticket?
You can scan a ticket and then check out afterwards multiple times. Every check-in process is documented with a log entry in the check-in report.