FAQs
How can I create a new event?
You can create a new event:
  • By clicking Events-> New and selecting a template
  • By clicking on 'Copy event' in an existing event
Which URL has the public registration?
The public registration URL can be found at:
Event-> Websites-> Public Registration -> URL
How can I limit the maximum number of participants?
The maximum number of participants you can limit with:
Event-> Edit Registration-> maximum number
 
What does the participant see when an event has reached the maximum number of participants?
The participant can no longer register, but receives a message that the event is fully booked when he submits the questionnaire.
Can I restore a deleted event?
A deleted event cannot be restored.
Why do some participants get to the login page after public registration?
If a participant already exists as a contact, yve recognizes the participant and asks him to log in for security reasons.
If the participant does not know his login data, he can send his login link with the button 'Send login link'.
Why do I get an error message when I click on the public registration preview?
You must enable public registration, otherwise the error message 'Page not found' appears:
,Event-> Edit Registry-> Public Registry.
I can no longer see the reply button on the website - why is that?
If you uncheck 'Event->Edit registration->Participants can change answer later', the questionnaire can only be completed once, after which the answer button is hidden.
How can I set events to 'Done'?
You can set the status 'Done' at 'Event->Edit Event->Status'.
Is it possible to access the questionnaire directly via the button in the email without first going to the event page?
You can skip the event website. To do so, select 'Survey is displayed first' under 'Event->Edit Registration->Starting page registration'.
How can I set the maximum number of accompanying persons for a participant?
You can set a custom maximum number of companions under 'Event->Participants'->Action->Change Response'. You can also import these values ​​by adding a 'companions_max' column with the respective values. The import must be done via 'Event->Participants->Assign Participants->Import List', as this value is event-specific.