Set email sender

Email sender
Under 'Event Dashboard -> Emails -> Email Sender', you specify the sender of the emails:
  • Name of the sender: this is the sender's name. This may be a freely definable text, e.g. 'Invitation to the summer festival'.
  • Sender email: this is the FROM email address of the sender. If no 'Reply To' address is specified, this address will be used. All bounce messages will be sent to this address.¬†We recommend that you use a sender address from yve ( Most IT departments protect their own domains so that they can only be used with whitelisting and DNS entries. The following options are available:
    • yve e-mail address: We will set up a mailbox alias for you. Emails and bounces are then forwarded to the account administrator, this is set for you by yve support. If your email server filters spam filters by company name, you must whitelist
    • Your own sender address: You can send with your own FROM address, please contact yve support so that the email can be verified and then activated. Caution: Some e-mail servers block or give warning messages for e-mails that have their own e-mail address but were sent by third-party e-mail servers or if the FROM address has not been approved by an SPF record (e.g. Sender ID ). Please test (or ask your IT) whether this is the case with you or your recipients.
      • Whitelisting: Your IT creates our servers as permitted sender using a spam filter exception rule. Our email servers are to
      • MAIL FROM: You can use our MAIL FROM or your own:
        • yve MAIL FROM: The return path address (MAIL FROM) remains set to, this is displayed on some email clients (e.g. as a proxy such as 'sent by')
        • Own MAIL FROM: We can also set up your own MAIL FROM:
          • To do this, you would have to whitelist our servers in spam filters
          • An SPF record must be entered as a TXT record with the value 'v = spf1 mx include: ~ all' in your domain. If you already have an SPF record, just add 'include:'.
          • You should also refer to our DKIM domainkey with a CNAME record: yve._domainkey CNAME
    • Your own SMTP gateway: You give us an SMTP gateway (URL, user, password) through which yve then sends emails. yve can only send emails via port 587 or 25 with AUTH LOGIN with STARTTLS. Caution: this gateway should be able to send your email volume (emails per Sekond and per day) as a limit, your IT can then confirm this to you. If necessary, the IP addresses of our server must also be allowed by your IT.
    • Own domain: We create a new domain for you and set it up so that e-mails can be sent. This requires an available domain name and may involve additional costs.
  • Reply to email: If a participant answers to the email, this email address will be used
  • CC / BCC: puts an email address cc/bcc on any email. Caution: if you send invitations to 1000 participants, you will receive 1000 emails.
  • Set email2 as CC: the e-mail address from 'email2' of the contact is set to CC.
  • Set assistant email as CC: the email address from 'Assistant Email' of the contact is set to CC.
  • Participant log e-mail: If a participant accepts or declines an invitation, a log email will be sent to this e-mail address, containing the data of the event, IDs and anonymized IP address.