User manual

Set email sender

Email sender
Under 'Event Dashboard -> Emails -> Email Sender', you specify the sender of the emails:
  • Name of the sender: this is the sender's name. This may be a freely definable text, e.g. 'Invitation to the summer festival'.
  • Sender email: this is the FROM email address of the sender. If no 'Reply To' address is specified, this address will be used. All bounce messages will be sent to this address. We recommend that you use a sender address from yve ( Most IT departments protect their own domains so that they can only be used with whitelisting and DNS entries (DKIM and SPF). The following options are available:
    • yve e-mail address: We will set up a mailbox alias for you. Emails and bounces are then forwarded to the account administrator, this is set for you by yve support. If your email server filters spam filters by company name, you must whitelist yve email addresses have SPF, DKIM and DMARC set.
    • Own sender address: sender addresses consist of the displayed sender address (FROM, header from) and the technical sender address (MAIL FROM, envelope from, shown as 'sent by ...').We recommend that you use both addresses and secure them with SPF and DKIM - you can also pass the DMARC test of your domain with it.
      FROM (header from): Please contact yve support so that the email can be verified and then activated. Caution: Some e-mail servers block or issue warning messages for e-mails that have their own e-mail address but were sent from a third-party e-mail server or if the FROM address and MAIL FROM address are different.
      Whitelisting: Your IT creates our server as an allowed sender via a spam filter exception rule. Our email servers are: to
      DKIM: yve signs with the domain We can create a DKIM signature for you. To do this, you must make the following entries in your domain: CNAME yve._domainkey . Please contact yve support to have the signature created.
      MAIL FROM (envelope from): You can use our MAIL FROM or your own:
      yve MAIL FROM: The MAIL FROM remains set to, this is displayed on some email clients (e.g. as a substitute such as 'sent by'). Caution: There are email servers that expect the FROM domain to be the same as the MAIL FROM domain. We therefore do not recommend this option.
      Own MAIL FROM: We can also set up your own MAIL FROM for you:
      Whitelisting: To do this, you would have to whitelist our servers in spam filters
      SPF: An SPF record must be entered in your domain as a TXT record with the value 'v=spf1 mx ~all'. If you already have an SPF record, just add ''.
    • Your own SMTP gateway: You give us an SMTP gateway (URL, user, password) through which yve then sends emails. yve can only send emails via port 587 or 25 with AUTH LOGIN (SMTP basic authentication) with STARTTLS. Caution: this gateway should be able to send your email volume (emails per Sekond and per day) as a limit, your IT can then confirm this to you. If necessary, the IP addresses of our server must also be allowed by your IT.
    • Own domain: We create a new domain for you and set it up so that e-mails can be sent. This requires an available domain name and may involve additional costs.
  • Reply to email: If a participant answers to the email, this email address will be used
  • CC / BCC: puts an email address cc/bcc on any email. Caution: if you send invitations to 1000 participants, you will receive 1000 emails.
  • Set email2 as CC: the e-mail address from 'email2' of the contact is set to CC.
  • Set assistant email as CC: the email address from 'Assistant Email' of the contact is set to CC.
  • Participant log e-mail: If a participant accepts or declines an invitation, a log email will be sent to this e-mail address, containing the data of the event, IDs and anonymized IP address.