FAQs
How can I send a document by email?
You can send document by:
  • Attach an attachment in yve. The content can be edited in Event-> Emails-> Attachments and these attachments can be selected in any Email Template
  • You can insert a link to the document in the email by highlighting the text in the editor, then clicking 'Insert Link', uploading and selecting the document.
How can I view an overview of the bounces?
In the 'Event-> Reports-> Detail Report' there is an 'Email Status' column where you can see the bounces. This column is also included in the contact details report under 'Contacts'. Under Contacts you can also set a filter with 'Undeliverable'.
How can I unblock an email address?
Emails are blocked if they are undeliverable in order to maintain yve's email reputation.
If you believe that the reason for this has been fixed, you can unblock the email in the contact details of the participant with 'unblock email'.
Can I immediately display images in emails?
yve sends pictures in emails as links. Some email clients block these links and you can not see the pictures until you click on a button. Whether these links are displayed immediately is a security setting for the email recipient - unfortunately, this can not be set on the sender side.
How can I see if an email has been sent?
You can see the scrapped emails with:
  • Dasboard-> Emails
  • Emails-> Email History-> Date
How can I send the login data to a participant?
You can send the data with the Merge Tag 'Login Event' or simply send the sign up button with the merge tag 'Button Response'.
The graphics in the mail are very pixelated, what can that be?
yve creates from each picture a version that fits the width - with email it is 660px. If this image is too pixelated, you can choose an image that has a width of 660px in the original (or 840px for the webpage).
Is it possible to display the opening rate of emails?
It is not possible to display opening rates of emails.
 
We decided against it because this would require tracking images to be set in the emails. Some spam filters rate this as spam. Also, such a technique would only report the emails open when the owner downloaded the images - which is not really the opening rate.
How can I change the text of the default unsubscribe link?
To change the text of the standard unsubscribe link, you can set the merge tag 'Contact unsubscribe' yourself, then yve will no longer place the link.
You can then change the text for the link under 'Event->Emails->Button Text & Color->Unsubscribe'. 
You can then change the text for the confirmation page under 'Event->Websites->Unsubscribe'.
How can I change the forwarding for the sender?
The forwarding for your yve-tool.de sender address can only be changed for you by yve Support.
Is it possible to send an email to only those contacts who did not answer the questionnaire?
You can create an email and select 'No Response' as the recipient. yve will then select all participants who did not answer the question about their participation as email recipients.
Is it possible to preview emails?
You will see a preview after 'Create email campaign' and can click 'Test' for each email, then a test email will be sent to you.
How can I verify a participant before they receive final confirmation?
To do this, remove the ticket from the confirmation email and reword it so that verification is still pending.
Once a participant has been verified, set the status to "Verified" under "Event->Participants->Verification Pending." This will trigger the verification email, which should contain the confirmation and, if applicable, the ticket.
How can I resend the confirmation email to a participant?
If the participant has confirmed, the confirmation email can be sent again with 'Event->Participant->(Name)->Action->Send confirmation email'.
How can I create an additional event workflow email?
The number of workflow emails is limited to 5. You can use inactive or unused workflow templates. You can change the template title under 'Event->Emails->Email Type Names'.